Online Student Policies and Procedures

UTEP Connect works with the university's academic colleges to coordinate and manage UTEP's portfolio of fully online degree and certificate programs.  For a list of online programs, please see the UTEP Connect website.

Students accepted to UTEP Connect's fully online programs are subject to the policies and procedures in this section as well as UTEP's general policies and procedures applicable to all UTEP students.

State Authorization

The University of Texas at El Paso is an approved SARA (State Authorization Reciprocity Agreements) institution in the State of Texas.  Thus, operation of UTEP’s online programs is authorized in approved SARA states, except where noted on the UTEP Connect Online Regulations website.  For a current list of approved SARA states, please refer to the NC-SARA website, http://nc-sara.org/.

UTEP Connect program availability varies by state.  Program admission at the time of acceptance is dependent upon the student’s physical location at the time of admission.  Should a student change location prior to completion of the program, continuation in the program is contingent upon program availability in the student’s new location.  It is the student’s responsibility to notify the university in the event of a change in physical location.

Programs in fields which lead to professional licensure may not meet licensure requirements in states outside of Texas.  Students may find more detailed information about their home state’s requirements by visiting the UTEP Connect Professional Licensure website.

Specific questions related to State Authorization or professional licensure outside of Texas can be directed to State.Authorization@utep.edu.

Complaints

The University of Texas at El Paso is committed to providing the highest quality educational experience to our online students. Should a current or prospective online student have a complaint, U.S. Department of Education regulations require institutions offering online programs to provide students with information on how to file complaints with the institution’s accrediting agency and/or with an appropriate state agency in the student’s home state.

A UTEP student with a complaint should first follow the UTEP complaint process.

A student may also file a complaint with the designated agency in the state where he or she is receiving instruction or with UTEP’s accrediting agency using the contact information provided on the UTEP Connect Complaints website.

For the most up to date information the complaint process and contact information, please see the UTEP Connect Online Regulations websites.

Enrollment

UTEP Connect students enrolled in fully online programs are generally not permitted to take face-to-face courses on campus. If an exception is required, the student can make an appeal to their UTEP Connect or Academic Program Advisor.